Find answers to common questions about ShowCall
ShowCall is a professional event rundown management platform designed for event producers, show callers, and production teams. It provides real-time rundown creation, precise cue timing, team collaboration, and live tracking capabilities for live events and productions.
ShowCall is designed for:
ShowCall is currently in beta. You can join the beta to get early access to the platform. During beta, pricing and features may change based on user feedback.
ShowCall is specifically designed for live event rundowns with:
ShowCall offers three license tiers:
Yes! During the beta period, you can try ShowCall with a free trial. Sign up to get started immediately.
Yes, you can change your license tier at any time. Upgrades take effect immediately, while downgrades occur at the end of your current billing cycle. Your data and shows are preserved when changing tiers.
The Producer license includes everything in Show Caller plus:
Yes! ShowCall is designed offline-first. You can create and edit rundowns without internet connectivity. All changes are saved locally and automatically sync when your connection is restored.
During your event, click the track button next to any cue to start live tracking. Use the spacebar to advance to the next cue, and all team members with access will see the current cue highlighted in real-time.
Yes! Show Callers and Producers can export rundowns to professional PDFs. You can select which columns to include and customize the layout for distribution to talent, crew, and clients.
You can share rundowns in two ways:
ShowCall supports multiple time input formats:
Times are automatically calculated when you change start times or durations.
Yes! ShowCall offers multiple themes that sync across all your devices:
You can also customize tracking highlight colors and adjust column widths by clicking headers.
Yes! When you advance cues using the spacebar during live tracking, ShowCall automatically scrolls to keep the active cue visible on screen. This ensures you never lose track of your position in the rundown.
The Block Container System is a modern way to organize your rundown:
Yes! You can:
Version History automatically saves snapshots of your rundowns every 30 seconds while you're editing. You can:
It works just like Google Sheets version history - completely automatic with no manual saving required.
Yes! While crew members have read-only access, they can now:
These features help crew members stay organized and focused on their specific responsibilities.
To add or change your profile picture:
Your profile picture will appear throughout ShowCall and be visible to team members.
Face Sheets are ShowCall's comprehensive speaker and stage layout management system:
Perfect for conferences, panels, and multi-speaker events.
ShowCall provides advanced collaboration features for teams:
ShowCall uses two different mention systems:
Example: @JohnSmith shows speaker info, while @@johnsmith notifies your team member John.
Yes! Face Sheets supports comprehensive import features:
Perfect for importing your entire conference schedule at once.
Yes! ShowCall offers comprehensive import/export functionality:
Perfect for sharing with non-users, creating templates, or backing up your work.
ShowCall now offers two ways to view your rundowns:
Toggle between views using the icon in the top right. Your preference is saved and syncs across all your shows.
ShowCall features professional spreadsheet-style navigation for fast editing:
The interface uses optimized DOM manipulation for instant 60fps response even with hundreds of cues.
Block Templates let you save blocks as reusable templates:
Perfect for opening sequences, commercial breaks, closing credits, or any repeated content.
Digital Signage displays previous, current, and next cues on external monitors:
Open from Options menu → "Open Digital Signage"
Find & Replace (Cmd/Ctrl + F) searches across all rundown columns:
Searches Item Name, Speakers, Audio, Video, Lighting, Notes, and all custom columns.
To archive a completed show:
Archived shows remain accessible but are read-only. You can restore them anytime from the same settings page.
ShowCall works on all modern web browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.
Yes. ShowCall uses Firebase for secure data storage with industry-standard encryption. Your rundowns and show data are protected and only accessible to authorized team members.
ShowCall is optimized for desktop use during production, but the responsive design allows viewing and basic editing on tablets and mobile devices. The rundown view supports horizontal scrolling with native touch scrolling for better mobile experience. The public shared views work well on all devices for crew members to follow along.
ShowCall continues to work normally during internet outages. All changes are saved locally and will sync automatically when your connection returns. Local changes always take priority to prevent data loss.
Team creation requires a Producer license. From your dashboard, access Team Management, click "Create Team," and add members by email with appropriate roles.
Yes! Shows can be transferred between personal and team ownership:
With a Producer license, you can add up to 3 Show Caller seats and unlimited Crew Members. Show Caller licenses can add unlimited Crew Members to their personal shows.
Yes! Show Callers now have access to team shows through a dedicated tab in their dashboard. This appears as the second tab and provides full access to team productions you're part of.
Archived shows move to a separate Archived tab and become read-only. All content is preserved, and you can access archived shows anytime. Both personal and team shows can be archived to keep your active dashboard organized.
Yes, you can delete your account at any time. All your personal shows and data will be permanently removed. Shows owned by teams will remain with the team.
Use the built-in bug reporting feature:
For additional help, email us at support@showcall.io. Include your account email and a detailed description of your issue. Screenshots help us understand problems faster.
Check out our comprehensive Help Documentation which covers all features, workflows, and keyboard shortcuts in detail.
Absolutely! Since ShowCall is in beta, we're actively collecting user feedback. Contact us at support@showcall.io with your feature requests and suggestions.